RETURN POLICY — FAR SIDE OF THE HILL PTY LTD
We stand behind our gear. All traps, panels, latches, cameras and accessories are inspected before they leave our workshop. If something isn’t right, we fix it — simple as that.
Returns & Refunds
- Returns are accepted within 14 days of delivery for eligible items.
- Items must be unused, in original condition, and returned with all bolts, hardware, wiring and components.
- A refund or exchange will be issued once the item is inspected and approved.
Non‑Returnable Items
- All new traps (round traps, panel traps, gates, and trap systems)
- Used traps, panels, cameras or latches
- Damaged items caused by misuse, incorrect setup, or modification
- Hire equipment (covered under hire terms, not return policy)
Faulty or Damaged on Arrival
If your gear arrives damaged or faulty:
- Contact us within 48 hours
- Provide photos or video
- We will repair, replace, or refund — whichever is most appropriate
Hire Equipment
Hire gear is not eligible for returns, but:
- Faults or failures during hire will be repaired or replaced
- Bond deductions apply for damage, missing parts, or excessive wear
How to Start a Return
Message Vivian or call 0489 314 900 We’ll walk you through the process and organise pickup or drop‑off if applicable.